Privacy Policy
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Axle Telecom (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://axletelecom.ca/) and use our telecommunications services.
1. Information We Collect
We collect information that identifies you or can be used to identify you (“Personal Information”). This includes:
- Contact Information: Name, billing address, service address, email address, and telephone numbers.
- Service & Property Details: Information provided via our Fibre Installation Consent Form, including property ownership status, property owner contact details (if renting), and the location of underground utilities or electrical panels.
- Technical & Usage Information: IP addresses, device identifiers, connection speeds, and data usage patterns required for network management and technical support.
- Inquiry Data: Information provided when you contact our sales, billing, or technical support teams.
2. How We Use Your Information
We use your information to:
- Provide Services: Install, maintain, and support your fibre internet, VoIP, and television services.
- Communication: Respond to your inquiries and send important service-related notices.
- Marketing: With your express consent (e.g., via our website forms), send you information about new services and promotions. You may opt out at any time.
- Network Management: Ensure the security and reliability of our network.
- Compliance: Meet legal, regulatory, and insurance requirements.
3. Disclosure of Your Information
We do not sell your personal information. We may share your data with:
- Affiliates: Members of our corporate family (including Windsor Private Capital’s WPC Infrastructure Fund and affiliated networks like EH!tel, Bruce Telecom, and GBTel) to coordinate regional service delivery.
- Service Providers: Third-party contractors who assist with fibre installation, maintenance, or payment processing.
- Regulatory Authorities: When required by law or the CRTC (Canadian Radio-television and Telecommunications Commission).
- Emergency Services: Providing your location and phone number to 9-1-1 services for VoIP safety.
4. Consent and CASL Compliance
By providing your information on our website or signing up for services, you consent to the collection and use of your data as outlined in this policy.
- Marketing Emails: In accordance with Canada’s Anti-Spam Legislation (CASL), we only send marketing emails to those who have opted in. You can click “Unsubscribe” in any marketing email to be removed from our list.
5. Data Security
We implement industry-standard physical, technical, and administrative security measures to protect your data from unauthorized access, loss, or theft. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website may use “cookies” to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function correctly as a result.
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete information.
- Withdraw your consent for data processing (subject to legal or contractual restrictions).
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at:
Axle Telecom
Attn: Privacy Officer
5000 Yonge St #1403
North York, ON M2N 7G8
Email: info@axletelecom.ca
Phone: 1-844-702-2848