Fibre Internet Support

Preliminary troubleshooting support. Still having issues? Contact our customer care team.

If you are experiencing issues with your FTTH (Fiber-to-the-Home) internet, it’s important to contact your ISP’s technical support team as soon as possible. However, before doing so, there are a few preliminary troubleshooting steps you can take:

1. Check all cables and connections to ensure everything is securely connected and functioning properly.
2. Restart your router and modem by unplugging them for a few minutes and plugging them back in.
3. Check for any service outages or maintenance notifications.
4. Run a speed test to determine if the issue is related to slow internet speeds.

When contacting technical support, be prepared to provide details about the issue and follow their instructions for any further troubleshooting or potential solutions. They may also be able to offer advice on optimizing your home network for better performance.

Home Phone Support

Understanding your home phone service. Still having issues? Contact our customer care team.

Your home phone service with Axle Telecom is designed for reliability and ease of use. This page is your guide to common questions and key features. From understanding how your service works to using call-blocking and transferring your number, we’re here to help you get the most out of your Axle Telecom Home Phone.

Understanding Your Phone Features

Key * 67
Call Blocking: Prevent your phone number from being visible when making outgoing calls.

Key *72
Unconditional Call Forward: “*72” and then forwarding by “#. Wait for dial tone and hang up. (Dial =tone indicates a successful forward)

Key *73
Cancel Unconditional Call Forward: To cancel “Unconditional Call Forward”, dial “*73”, wait for dial tone, then hang up.

Key *78
Enable Do Not Disturb (DND): When enabled all incoming calls are rejected

Key *79
Disable Do Not Disturb (DND): When enabled all incoming calls are accepted.

Key *90
Busy Call Forwards: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. 

Key *91
Cancel Busy Call Forward: To cancel “Busy Call Forward”, dial “*91”, wait for dial tone, then hang up.

Key *98
Voice Mail: Access- Calls you voice mail box. After pressing *98, follow the prompts to listen to or setup your voice mail.

Flash/Hook: Toggles between active call and incoming (call waiting tone). If not in conversation, flash/hook will switch to a new channel for a new call. 

Will My Existing Phone Work?

Any standard analogue telephone will work, including wireless phone sets.  If your home is pre-wired with phone jacks, they can also be connected to the Axle Telecom Home phone.  Additional charges may apply with home wiring.

How Does Axle Telecom’s Home Phone Work?

Your home phone service will directly connect to Axle Telecom’s network via an ATA that we provide. This will allow your standard home phone or your internal home phone wiring to connect.

Can I Keep My Existing Number?

Usually yes, check with our customer care team to see if your number is portable and eligible to be transferred to Axle Telecom’s home phone.

There are some requirements for keeping your phone numbers and ordering new numbers. We provide customers with a Letter of Authorization and Limitation of Liability to be completed, along with a copy of page 1 of their most current phone bill. Porting process doesn’t start until all forms have been completed and returned prior to their installation.  If looking at obtaining a new number, then all we require is the 911 form to be completed.

Important Information Related to 911 Services.

Internet Speed Test: Measure Your Connection with Axle Telecom